Refund Policy

Last updated: May 15, 2026

We want you to be confident in your Orca subscription. This page explains how refunds work for the Pro plan and how to cancel.

1. Free trial

All new Pro subscriptions include a 7-day free trial. You will not be charged during the trial period. Cancel any time before the trial ends and you will pay nothing.

The trial gives you the same Pro features as a paid subscription — we recommend using it to confirm Orca fits your workflow before committing.

2. Cancellation after the trial

You can cancel your Pro subscription at any time:

• From the Orca side panel: Account dropdown → Manage subscription
• From pingorca.com: sign in and visit the billing portal
• By emailing support@pingorca.com

When you cancel, your Pro access continues until the end of the current billing period (the next monthly or annual renewal date). You will not be charged for any period after that.

3. Refund eligibility

Orca is a digital subscription service. Once a billing period has started and the charge has been processed, that period is generally non-refundable. Cancellation stops future renewals but does not refund the current period.

That said, we make exceptions in the following cases:

• Accidental annual renewal — if your annual plan auto-renewed and you contact us within 14 days of the renewal charge, we will refund the renewal in full provided you have not used Orca during that period.
• Service outage — if Orca was unavailable for a significant portion of your billing period due to an issue on our side, we will offer a prorated credit or refund.
• Duplicate charges — any charge we cannot tie to a real subscription will be refunded immediately.
• Legally required refunds — where your local consumer-protection law requires a refund (e.g. EU 14-day right of withdrawal for first-time digital purchases where you have not actively used the service), we honor it.

4. How to request a refund

Email support@pingorca.com with:

• The email address on your Orca account
• The date of the charge
• A brief reason for the refund request

We aim to respond within 2 business days. Approved refunds are processed via the original payment method and typically appear on your statement within 5-10 business days, depending on your card issuer.

5. Chargebacks

If you believe a charge is incorrect, please contact us first before disputing with your bank. Direct chargebacks cost us significant fees and we'd much rather resolve the issue together — we have never refused a legitimate refund.

6. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or an in-product notice. The policy in effect at the time of your most recent purchase governs that purchase.

7. Contact

Questions? Email support@pingorca.com.

See also: Terms of Service · Privacy Policy.